Feedback, compliments and complaints: Patient Advice and Liaison Service (PALS)
In this section
Patient Advice and Liaison Service (PALS) is a valuable source of information about which organisations can help, or if you have questions about what your care may involve.
PALS is available for patients, their families or carers. If you have been unable to resolve a problem by speaking with the healthcare staff directly involved, we can help you with your questions or concerns.
PALS is a service for anyone using the local NHS. Many problems, upsets and concerns can be sorted out locally and quickly by identifying the problem and trying to resolve it. Prompt action can stop problems escalating. After listening to your concern, we will discuss the options available with you and offer further assistance if required. If the problem is such that we cannot resolve the situation personally, we will put you in touch with the most appropriate person to help.
Do remember that you have the right to expect:
- respect for your privacy, dignity and religious and cultural beliefs
- protection of your right to confidentiality
- access to appropriate services if you are disabled
If you would like to contact the Torbay and South Devon NHS Foundation Trust PALS service, please visit
If you would like to contact the Devon Partnership NHS Trust PALS service, please visit